Terms and Conditions

Reservation and Payments:

Standard Tours

  • To avoid disappointment we advise bookings to be made before the tour commences. Payment can easily be made via credit card when booking on our website.
  • Proof of purchase required when boarding either electronic or paper version
  • For tours booked via an agent, proof of purchase will be required when boarding.

Private Tours & Charters:

  • 25% deposit required to confirm booking
  • 100% of total required 5 days before tour commences

Cancellation policy:

Standard

We understand that plans do change and try to be as understanding as possible. Our standard terms are:

  • 100% Refund if cancelled 48 hours or more from departure.
  • 50% Refund if cancelled between 48 hours and 24 hours from departure.
  • 0% Refund if cancelled less than 24 hours from departure.
  • No shows are responsible for 100% of tour fees.
  • Guests also have the option to reschedule free of charge.

Wet Weather:

We have over 300 days of sunshine a year on Magnetic Island, however it does sometimes rain! In most cases tours will continue to run as advertised except in severe weather events. During wet weather we reserve the right to alter or adjust our itinerary if required.

Cancellations due to severe weather:

We will contact you before the tour if this is the case. In the rare event that we have to cancel a tour, you will have the opportunity to reschedule your tickets (subject to availability) or receive a full refund.

Surcharges:

An additional Public Holiday surcharge of 10% applies to tours occurring on a Queensland Public Holidays and Sundays

Scheduling:

  • Magnetic Island Tours reserves the right to make subtle changes to tour itineraries.
  • Magnetic Island Tours reserves the right to change or cancel a booking in accordance with operating requirements or circumstances beyond its control. Should change or cancellation prove necessary Magnetic Island Tours will provide reasonable notice thereof and where available will offer a comparable alternative. If an alternative is not available or acceptable, you will be entitled to either a full refund of monies paid by you to us or transfer to another holiday without payment of any transfer fee.
  • If a change or cancellation is required due to force majeure, Magnetic Island Tours will offer a full refund of any monies paid.
  • Magnetic Island Tours is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any tour departure.

Other:

  • Animals – With specific exception of recognised assistance animals, (which includes guide dogs), no animals are permitted to be carried on any vehicle. A recognised assistance dog is one that has been specifically trained to assist a person and that meets the accredited membership criteria of Assistance Dogs International/ANZAD.
  • Child Seats – Magnetic Island Tours does not provide child seats. The bus does have tie down points for child seats should the guest wish to bring their own.
  • Dietary Requirements – can cater to a variety of dietary requirements and requests. Requests are to be forwarded at the time of booking to avoid disappointment.
  • Photography – We may use photographs or videos of you for marketing and promotional purposes. If you do not agree to our use of any photographic or video image of you, you must tell us before the commencement of your event.
  • Vehicles – Magnetic Island Tours reserves the right to substitute vehicles and/or drivers should the need arise.
  • Swimming & Snorkelling. Magnetic Island Tours operates in public areas namely (but not exclusively) Council areas, National Parks and/or
    Swimming, and snorkelling (or any other activity) are never supervised and at your own risk.  Certain medical conditions and medications may preclude some people from certain activities. Please use caution and inform our staff of any medical conditions. Tropical North Queensland Waters have an increased risk or shark, jellyfish and crocodile activity.  We can never guarantee safety. Follow all signs and lifeguard instructions. Stinger suits are advised to be worn.
  • Weather Conditions – Under no circumstances can Magnetic Island Tours be held responsible for poor weather conditions. With sufficient notice we can assist in amending a tour itinerary or shifting dates but standard cancellation policy will remain in place.
  • Wheelchairs – Our Mitsubishi Rosa can accommodate a single wheelchair and is equipped with a 350kg Wheelchair Lift. Prior notice must be given to allow the bus to be converted. In this case the seating of the bus is 17 + 1 Wheelchair.

Guest Behaviour:

Guests are expected to comply with all directions from staff, partiuclalry in regards to safety.
We operate a zero tolerance policy towards agressive and abusive behavour towards our staff or other guests. Any such behaviour will result in instant removal from the tour. No refunds will be issued if this is the case.